Help & FAQs
Find answers to common questions about Shenzhen Hengxing Packaging Machine Co., Ltd. Explore our FAQs for help with products, services, and partnership inquiries.
We are factory. All machine is made by ourselves and we can provide customize service according to your requirement.
Generally it is 5-10 days if the goods are in stock. Or it is 15-20 days if the goods are not in stock. It is according to quantity.
Our warranty is 1 year. All machine part can be replaced for free within 1 year if broken (not including man made).
Payment ≤ 1000USD, 100% in advance. Payment ≥ 1000USD, 30% T/T in advance, balance before shippment.
First, we have QC department to control the quality from raw materials to the finished products. When the machine was finished, we will send you the inspcction videos and pictures. Or you can come to our factory to inspect the machine before you arrange the balance of the payment.
When you come to Shenzhen, we will provide you with the transportation support and take you to visit our factory. We can offer purchasing suggestions, help you check the products for any help you need. We will do our very utmost to offer the support.
We have English manuals and operational video for all products, which could help you know the operation easily.
We will enclose some quick wear parts with your order and send them together with the machine.
Please write all your question in the below small box, we will reply to you via email or phone within 12 hours.